FAQ
FAQ
Answers to the most common questions about our generator sets and busway products.
Diesel Generator Set FAQ
- Are you a manufacturer?We are a professional manufacturer with an independent production base and R&D team.
- What is your MOQ?Our MOQ is 1 unit. For larger quantities, we offer more competitive pricing.
- How fast can you ship?For standard models, we can typically arrange shipment within 7 days from available stock. Custom orders may require approximately 30 days for production.
- What payment methods do you accept?T/T: 50% deposit, remaining 50% due before shipment. L/C: 100% irrevocable letter of credit at sight.
- What warranty do you provide?12-month or 1,000-hour warranty (whichever comes first) from delivery, covering manufacturing defects.
- Can we visit your facility?Yes, we welcome visits. Please contact us in advance so we can arrange your visit and assist with logistics.
- How do I order spare parts?Reach out to your dedicated service advisor. They will assist with sourcing and delivering parts and provide ongoing maintenance support.
- Is your pricing stable?We maintain stable pricing throughout the year, adjusting only for significant exchange-rate or raw-material cost changes.
Busway Product FAQ
- What is the MOQ for busway?For standard models, the MOQ is 10 meters. Bulk ordering offers more competitive pricing.
- What is the production cycle?Regular products ship within 10 working days; special or customized specifications take about 30 days.
- What warranty applies to busway?18-month warranty from receipt by the end user, covering defects in materials and workmanship.